IH Credit Union — Frequently Asked Questions

Welcome to IH Credit Union's Frequently Asked Questions! Whether you're interested in becoming a member, managing your accounts, or learning more about our services, we're here to help. Browse the questions below to find the information you need.

Membership & General Information

1. Who can join IH Credit Union?

Becoming a member of IH Credit Union is easy! You automatically qualify for membership if you live, work, worship, or attend school in one of these eight Ohio counties: Clark, Champaign, Greene, Logan, Madison, Miami, Montgomery, or Union.

If you don't meet these requirements, you may still qualify for membership through the American Consumer Council (ACC) if you reside in an eligible state.

Learn More About Membership

2. What is the difference between a credit union and a bank?

Unlike traditional banks, IH Credit Union is a not-for-profit financial cooperative owned by its members. Rather than focusing on generating profits for outside shareholders, we focus on providing our members with competitive loan rates, affordable financial services, and personalized service.

When you join IH Credit Union, you're more than a customer — you're a member and an owner!

3. How long has IH Credit Union been serving the community?

IH Credit Union has proudly served members since 1934! Originally established as International Harvester Employee Credit Union, we began by serving employees and retirees of International Harvester. Over the years, we've expanded our membership and services to meet the financial needs of individuals, families, and businesses throughout our communities.

In 2015, we officially changed our name to IH Credit Union to reflect our growing membership.

4. Can I keep my membership if I move or change jobs?

Absolutely! At IH Credit Union, we believe in "Once a Member, Always a Member!"

Whether you move, change jobs, retire, or experience other life changes, you can continue enjoying the benefits of your IH Credit Union membership, provided your account remains in good standing.

5. Is my money insured at IH Credit Union?

Yes! Your eligible accounts at IH Credit Union are privately insured through American Share Insurance (ASI) for up to $250,000 per account.

For additional peace of mind, IH Credit Union also provides excess share insurance through Excess Share Insurance (ESI), offering up to an additional $250,000 per eligible account.

That means eligible accounts can receive up to $500,000 in combined coverage per account.

Members' accounts are not insured or guaranteed by any government or government-sponsored agency. This institution is not federally insured.

Learn More About Account Insurance

6. How do I become a member of IH Credit Union?

Joining IH Credit Union is simple! Once you've confirmed your membership eligibility, you can begin opening your account online or visit one of our convenient branch locations. Our friendly team is happy to help you get started.

Open an Account

7. Does IH Credit Union have a Board of Directors?

Yes! IH Credit Union is governed by a volunteer Board of Directors elected by our membership. Members age 18 and older who own a share are eligible to vote in the annual Board of Directors election.

Our Board helps guide the credit union's policies and operations, ensuring we continue to serve the best interests of our members.

Accounts & Banking Services

8. What is IH Credit Union's routing number?

IH Credit Union's routing number is 242279068. You may need this number when setting up direct deposit,

automatic payments, or electronic transfers.

9. What types of accounts does IH Credit Union offer?

IH Credit Union offers a variety of financial products designed to meet your needs, including checking accounts, savings accounts, money market accounts, Individual Retirement Accounts (IRAs), and share certificates.

Explore Our Accounts

10. Can I open an account online?

Yes! IH Credit Union makes it easy to get started with online account opening. You can begin the process from the convenience of your home or visit one of our branches for personal assistance.

Open an Account Online

Online & Mobile Banking

11. Does IH Credit Union offer online and mobile banking?

Yes! IH Credit Union offers online and mobile banking services to help you manage your finances conveniently. Visit our website to learn more about our digital banking services and access your accounts.

12. How do I enroll in online banking?

Getting started is easy! Visit IH Credit Union's website and select the "Enroll" option in the Digital Banking Login area to begin the enrollment process.

13. What if I forget my online banking password or username?

If you've forgotten your login information, visit the Digital Banking Login area on our website and select the appropriate "Forgot Username?" or password recovery option.

Debit & Credit Cards

14. What should I do if my debit card is lost or stolen?

If your IH Credit Union debit card is lost or stolen, contact our ATM/Debit Card Service Center immediately at 1-866-820-2870 for assistance.

15. How do I activate my new debit card?

To activate your new IH Credit Union debit card, call 1-866-985-2273 and follow the instructions.

16. Who do I contact if I need help with my IH Credit Union credit card?

For assistance with your IH Credit Union credit card, please call 1-866-611-4874.

For new credit card activation, call 1-800-631-3197.

Locations & Contact Information

17. Where are IH Credit Union's branches located?

IH Credit Union has five convenient branch locations throughout the Springfield, Urbana, and Beavercreek areas.

For current hours and additional information, visit our Locations and Hours page.

18. How can I contact IH Credit Union?

We're always happy to help! You can contact IH Credit Union by calling 937-390-1800, emailing info@ihcreditunion.com, or visiting any of our five branch locations.

For your security, please do not include account numbers, passwords, or other sensitive personal information in regular email messages.