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Two-Factor Authentication

Two-factor authentication helps protect your IHCU accounts by requiring an extra step when you log in to verify your identity. Each time you log in, you will receive a text message with a one-time passcode. Once you enter the passcode, you'll be able to access and use the mobile app.

Here's how to enroll in two-factor authentication, and how to use it.

Enrolling in Two-factor Authentication

2FA Setup Step 1

Step 1

Log in to the app with your User ID and password or biometric login.

2FA Setup Step 1
2FA Setup Step 2

Step 2

After logging in, users will be asked a security question to confirm their identity. Enter the answer to your security question and tap “Continue”.

2FA Setup Step 2
2FA Setup Step 3

Step 3

Once the user’s identity has been verified, they will see a screen like this. Users can now receive a one-time verification code and enter it into the app for added security when logging in. Tap “Set up” to enroll in two- factor authentication on mobile.

2FA Setup Step 3
2FA Setup Step 4

Step 4

Users can select their default phone number and choose the passcode delivery method – via text message or automated phone call. After making your selections, tap “Enroll” to continue.

2FA Setup Step 4
2FA Setup Step 5

Step 5

After tapping “Enroll”, users should receive a one- time passcode to their specified phone number. Enter the code when received, and tap “Verify”.

2FA Setup Step 5
2FA Setup Step 6

Step 6

Enrollment successful! From now on, users will receive a one-time verification code before sensitive interactions and logins on their mobile device. Users can manage their two-factor authentication settings under the “More” menu.

2FA Setup Step 6

Screenshots are for illustrative purposes only.

Using Two-Factor Authentication

2FA Use Step 1

Step 1

Log in to the app with your User ID and password or biometric login.

2FA Use Step 1
2FA Use Step 2

Step 2

After logging in, users should receive a one-time passcode to their default phone number. If users want to use a different phone number, or change their current delivery method, they can tap the text highlighted above or access the “More” menu after logging in.

2FA Use Step 2
2FA Use Step 3

Step 3

Users should receive a one-time passcode to their specified phone number. Enter the code when received, and tap “Verify”.

2FA Use Step 3
2FA Use Step 4

Step 4

Once the correct code has been entered, users will be able to access their mobile banking app and continue managing their finances. From now on, users will receive a one-time verification code before sensitive interactions and logins on their mobile device.

2FA Use Step 4

Screenshots are for illustrative purposes only.

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